Customers appreciate quick and considerate interactions. Acknowledge requests within one business day. Then listen carefully and respond thoughtfully.
Transparency and building trust
Providing service with honesty and integrity and treating people with courtesy and respect leads to maintaining solid relationships.
Problem-solve and learn
Customer service involves trouble-shooting and resolving problems, as well as suggesting options and providing solutions. When the answer is “no” provide an explanation and when possible, propose a “yes” option. Every interaction is a learning opportunity—reflect and learn from each experience.
University Services colleagues are our customers
Customer service is an organization-wide effort. An important factor in delivering outstanding external customer service is applying our values and principles to internal customers, our colleagues. As the foundation of our organization, our colleagues must be valued, respected and supported.